Shipping
Where we ship
We ship worldwide. Some remote territories may be excluded at checkout.
Order processing
Every frog.runs order is prepared and packed by our production partners after your order is placed. Processing takes 1–3 business days. Orders placed on weekends or holidays begin processing the next business day.
Delivery times
Delivery is estimated from the moment your order ships, not from the moment you place it.
- United States: 10–20 business days
- Canada: 12–22 business days
- Europe: 10–20 business days
- Australia & New Zealand: 12–25 business days
- Rest of world: 15–30 business days
Total time from order to doorstep is typically 2 to 5 weeks. These are estimates, not guarantees. Customs processing, carrier backlogs, weather and peak periods can extend them.
Drop releases
Items released as part of a limited drop are produced in batches. If a colorway sells beyond the current batch, your order ships with the next production run and may take longer than the estimates above. We will email you if this affects your order.
Tracking
You will receive a tracking number by email once your order ships. Tracking can take 3–7 days to show its first scan — this is normal and does not mean your package is lost.
Split shipments
Orders with multiple items may arrive in separate packages at different times, at no extra cost to you. You will receive tracking for each package.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees set by your country. These are not included in your order total and are your responsibility. We cannot predict these charges or reimburse them. Refusing a package because of customs fees does not qualify for a refund.
Incorrect addresses
Please make sure your shipping address is correct before completing checkout. We cannot redirect a package once it has shipped. Orders returned to sender due to an incorrect or incomplete address can be reshipped at your cost, or refunded minus shipping.
Lost or delayed packages
If your tracking has not updated in 15 business days, contact us at frog.runs.service@gmail.com with your order number and we will open an investigation with the carrier. If the package is confirmed lost, we will reship it or refund it in full.
Marked delivered but missing
Please check with neighbours, building reception and your local depot first, then contact us within 7 days of the delivery scan. We cannot take responsibility for packages stolen after confirmed delivery, but we will help you file a carrier claim.
Contact
Questions about shipping: frog.runs.service@gmail.com